Licenses

To submit a complaint, contact:

Alabama Securities Commission

Enforcement Division

P.O. Box 304700

Montgomery, AL 36130-4700

Tel: (800) 222-1253

‍asc@asc.alabama.gov

Alaska Department of Commerce, Community, and Economic DevelopmentDivision of Banking & Securities

For Alaska Residents Only:

If your issue is unresolved by International Payout Systems Inc. (phone number (954) 513-3150), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here.

Submit formal complaint form with supporting documents:

Division of Banking & Securities

P.O. Box 110807

Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.

Arizona Department of Insurance and Financial Institutions

To file a complaint, contact:

Arizona Department of Insurance and Financial Institutions

100 N 15th Avenue, Suite 261

Phoenix, AZ 85007

Tel: (602) 771-2800

Arkansas Securities Department

To file a complaint, contact:

Arkansas Securities Department

#1 Commerce Way, Suite 402

Little Rock, AR 72202

Tel: (501) 324-9260

‍ASDInfo@arkansas.gov

Department of Financial Protection and Innovation (DFPI)

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation,

Consumer Services,

2101 Arena Boulevard,

Sacramento, CA 95834.

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION -- THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER -- THE COMPANY THAT SENT YOUR MONEY: All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

Email: DORA_BankingWebsite@state.co.us

‍Website: www.dora.colorado.gov/dob

Connecticut Department of Banking - Consumer Credit Division

To file a complaint, contact:

Connecticut Department of Banking -

Consumer Credit Division

260 Constitution Plaza

Hartford, CT 06103-1800

Tel: (860) 240-8170

‍banking.complaints@ct.gov

Delaware Office of the State Bank Commissioner

To file a complaint, contact:

Delaware Office of the State Bank Commissioner

1110 Forrest Avenue

Dover, DE 19904

Attention: Compliance

Tel: (302) 739-4235 or (302) 577-6722

District of Columbia Department of Insurance, Securities and Banking

To file a complaint, contact:

District of Columbia Department of Insurance, Securities and Banking

1050 First Street, NE, 801

Washington, DC 20002

Tel: (202) 727-8000

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, send correspondence to:

FloridaOffice of Financial Regulation,

200 E. Gaines Street, Tallahassee,

FL 32399-0381.

Telephone (800) 848-3792.

Georgia Department of Banking and Finance

For consumer resources, see: Georgia Department of Banking and Finance

Hawaii Department of Commerce and Consumer Affairs

To file a complaint, contact:

Hawaii Department of Commerce and Consumer Affairs

Regulated Industries Complaint Office

State Office Tower

Leiopapa a Kamehameha Building

235 S. Beretania St., 9th Floor

Honolulu, HI 96813

Tel: (808) 587-4272

Idaho Department of Finance

To file a complaint, contact:

Idaho Department of Finance

P.O. Box 83720

Boise, ID 83720-0031

Tel: (208) 332-8000

https://www.finance.idaho.gov/complaint-guidance/

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation

Division of Financial Institutions

320 W. Washington, Springfield, IL 62786

Tel: (888) 473-4858

Indiana Department of Financial Institutions

International Payout Systems Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

To file a complaint, contact:

Indiana Department of Financial Institutions

30 South Meridian Street, Suite 300

Indianapolis, IN 46204

Tel: (800) 382-4880

‍dficomplaints@dfi.in.gov

Iowa Division of Banking

To file a complaint, contact:

Iowa Division of Banking

200 East Grand Avenue, Suite 300

Des Moines, IA 50309-1827

Tel: (515) 281-4014

Kansas Office of the State Bank Commissioner

To file a complaint, contact:

Kansas Office of the State Bank Commissioner

Attn: Consumer Affairs

700 SW Jackson, Suite 300

Topeka, KS 66603

‍complaints@osbckansas.org

Kentucky Department of Financial Institutions

To file a complaint, contact:

Kentucky Department of Financial Institutions

Attention: Complaint Submission

500 Mero Street, 2SW19

Frankfort, KY 40601

Tel: (800) 223-2579

Louisiana Office of Financial Institutions

To file a complaint, contact:

Louisiana Office of Financial Institutions

P.O. Box 94095

Baton Rouge, LA 70804-9095

Tel: (225) 925-4660

‍complaints@ofi.la.gov

Department of Professional & Financial Regulation - Bureau of Consumer Credit Protection

To file a complaint, contact:

Department of Professional & Financial Regulation

Bureau of Consumer Credit Protection

35 State House Station

Augusta, ME 04333

Tel: (800) DEBT LAW (800-332-8529)

Maryland Department of Labor - Office of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding International Payout Systems Inc., Maryland License No. 2689748, at:

500 North Calvert Street, Suite 402

Baltimore, MD 21202

Tel: (888) 784-0136

Commonwealth of Massachusetts Division of Banks, license not required

International Payout Systems Inc. is not required to hold a Massachusetts money transmitter license for its current activities. Complaints regarding money transmission activity generally can still be directed to:

Commonwealth of Massachusetts Division of Banks,

Attn: Consumer Assistance Unit, 1000 Washington Street, 10th Floor,

Boston, MA 02118-6400.

Telephone (800) 495-2265.

Michigan Department of Insurance and Financial Services (DIFS)

To file a complaint, contact:

Michigan Department of Insurance and Financial Services (DIFS)

Office of Consumer Services

P.O. Box 30220

Lansing, MI 48909-7720

‍difscomplaints@michigan.gov

Minnesota Department of Commerce

To file a complaint, contact:

Minnesota Department of Commerce

85 7th Place East, Suite 280

Saint Paul, MN 55101

Tel: (800) 657-3602

‍consumer.protection@state.mn.us

Mississippi Department of Banking and Consumer Finance

To file a complaint, contact:

Mississippi Department of Banking and Consumer Finance

P.O. Box 12129

Jackson, MS 39236-2129

Tel: (601) 321-6901

Missouri Division of Finance

To file a complaint, contact:

Missouri Division of Finance

P.O. Box 716

Jefferson City, MO 65102-0716

Tel: (573) 751-3242

‍finance@dof.mo.gov

Nebraska Department of Banking and Finance

To file a complaint, contact:

Nebraska Department of Banking and Finance

P.O. Box 95006

1526 K St, #300

Lincoln, NE 68508

Tel: (877) 471-3445

State of Nevada Department of Business & Industry, Financial Institutions Division, license pending

To file a complaint, contact:

State of Nevada Department of Business & Industry Financial Institutions

3300 W Sahara Avenue, Suite 250

Las Vegas, NV 89102

Tel: (866) 858-8951

‍FIDComplaints@fid.state.nv.us

State of New Hampshire Banking Department

To file a complaint, contact:

State of New Hampshire Banking Department

53 Regional Drive, Suite 200

Concord, NH 03301

Tel: (800) 735-2964

‍legal@banking.nh.gov

To file a complaint, contact:

New Jersey Department of Banking and Insurance

P.O. Box 471

Trenton, NJ 08625-0471

Tel: (800) 446-7467

New Mexico Regulation and Licensing Department - Financial Institutions Division

To file a complaint, contact:

New Mexico Regulation and Licensing Department - Financial Institutions Division

P.O. Box 25101

Santa Fe, NM 87504-5101

New York Department of Financial Services

International Payout Systems Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit

NYS Department of Financial Services

One Commerce PlazaAlbany, NY 12257

Tel: (877) BANK-NYS (1-877-226-5697)

‍http://www.dfs.ny.gov/consumer/fileacomplaint.htm

North Carolina Office of the Commissioner of Banks, license not required

International Payout Systems Inc. is not required to hold a North Carolina money transmitter license for its current activities. Complaints regarding money transmission activity generally can still be directed to:

North Carolina Office of the Commissioner of Banks,

4309 Mail Service Center,

Raleigh, NC 27699- 4309.

Telephone (919) 733-3016.

North Dakota Department of Financial Institutions

To file a complaint, contact:

North Dakota Department of Financial Institutions

2000 Schafer Street, Suite G

Bismarck, ND 58501-1204

Tel: (701) 328-9933

‍dfi@nd.gov

Ohio Department of Commerce - Division of Financial Institutions

To file a complaint, contact:

Ohio Department of Commerce - Division of Financial Institutions

77 South High Street, 21st Floor

Columbus, OH 43215-6120

Tel: (614) 728-8400

Oklahoma State Banking Department

To file a complaint, contact:

Oklahoma State Banking Department

2900 North Lincoln Boulevard

Oklahoma City, OK 73105

Tel: (405) 521-2782

Oregon Division of Financial Regulation

To file a complaint, contact:

Oregon Division of Financial Regulation

P.O. Box 14480

Salem, OR 97309-0405

Tel: (888) 877-4894

‍dcbs.dfcsmail@state.or.us

Pennsylvania Department of Banking and Securities (DoBS)

To file a complaint, contact:

Pennsylvania Department of Banking and Securities (DoBS)

Consumer Services Office

17 N. 2nd Street, Suite 1300

Harrisburg, PA 17101

Tel: (800) 722-2657

Office of the Commissioner of Financial Institutions (OCIF)
To file a complaint, contact:

Office of the Commissioner of Financial Institutions,

1492 Ave. Ponce de Leon, Suite 600,

Edificio Centro Europa,

San Juan, PR 00907.

Mailing address P.O. Box 11855,

San Juan, PR 00910-3855.

Telephone (787) 723-8445,

toll free (800) 981-7711.

Fax (787) 723-4225.

Email querellas@ocif.pr.gov.

State of Rhode Island Department of Business Regulation - Division of Banking

To file a complaint, contact:

State of Rhode Island Department of Business Regulation - Division of Banking

1511 Pontiac Avenue, Bldg 68-2

Cranston, RI 02920

Tel: (401) 462-9500

Money Services Division of the South Carolina Attorney General's Office

To file a complaint, contact:

Office of the Attorney General

Attention: Money Services Division

P.O. Box 11549

Columbia, SC 29211-1549

Online: SC-AG Complaints Form

Tel: (803) 734-1221

‍msb@scag.gov

South Dakota Division of Banking

To file a complaint, contact:

South Dakota Division of Banking

1714 Lincoln Ave., Suite 2

Pierre, SD 57501

Tel: (605) 773.3421

Tennessee Department of Financial Institutions

To file a complaint, contact:

Tennessee Department of Financial Institutions

Tennessee Tower 26th Floor

312 Rosa L. Parks Avenue

Nashville, TN 37243

Tel: (800) 778-4215

Texas Department of Banking

After first contacting International Payout Systems Inc. either online or by phone at (954) 513-3150, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Texas Department of Banking

2601 North Lamar Boulevard

Austin, TX 78705

Tel: (877) 276-5554

‍http://www.dob.texas.gov/

Utah Department of Financial Institutions

To file a complaint, contact:

Utah Department of Financial Institutions

P.O. Box 146800

Salt Lake City, UT 84114-6800

Tel: (801) 538-8834

‍complaints.dfi@utah.gov

State of Vermont Department of Financial Regulation

To file a complaint, contact:

State of Vermont Department of Financial Regulation

89 Main Street

Montpelier, VT 05620-3101

Tel: (888) 568-4547

‍dfr.bnkconsumer@vermont.gov

Virginia Bureau of Financial Institutions

To file a complaint, contact:

Virginia Bureau of Financial Institutions

P.O. Box 640

Richmond, VA 23218-0640

Tel: (804) 371-9657

‍BFIQuestions@scc.virginia.gov

Washington State Department of Financial Institutions

To file a complaint, contact:

Washington State Department of Financial Institutions

P.O. Box 41200

Olympia, WA 98504-1200

Tel: (877) RING DFI ((877) 746-4334)

‍CSEnforceComplaints@dfi.wa.gov

West Virginia Division of Financial Institutions

To file a complaint, contact:

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306

Charleston, WV 25302-3542

Tel: (800) 368-8808

Wisconsin Department of Financial Institutions

To file a complaint, contact:

Wisconsin Department of Financial Institutions

4822 Madison Yards Way, North Tower

Madison, WI 53705

Tel: (608) 261-9555

Wyoming Division of Banking

To file a complaint, contact:

Wyoming Division of Banking

Hathaway Building, 2nd Floor

2300 Capitol Avenue

Cheyenne, WY 82002

Tel: (307) 777-7797

‍wyomingbankingdivision@wyo.gov